Cost of Chasing AR

What Payment Chasing Is Really Costing You

Chasing unpaid invoices isn’t just annoying. It’s expensive. And the real cost often hides in plain sight.

When your finance team spends its time sending reminders and following up on overdue invoices, something more valuable is being lost: focus. These are smart, strategic people—meant to be steering forecasts, modeling scenarios, and driving growth. Instead, they’re stuck in the weeds.

And it’s not just about time. Collections can quietly damage how teams work together. Sales doesn’t want to chase customers. Finance doesn’t want to be the bad cop. Without a clean process, frustration builds. Trust breaks down. The finger-pointing begins.

Meanwhile, cash flow gets harder to predict. You don’t know what’s coming in or when. So hiring gets delayed. Growth plans go on pause. The ripple effect is real.

Even customer relationships take a hit. No one likes getting inconsistent or last-minute follow-ups. It feels reactive, not professional. And it can leave a bad taste—even when the product or service was great.

All of this creates pressure inside the team. Morale drops. Burnout creeps in. You didn’t hire talented people so they could copy-paste email reminders all day.

Chasing payments might feel like a necessary evil. But more teams are starting to see it for what it really is: a drag on energy, alignment, and momentum.

Rethinking your collections process isn’t just about getting paid faster. It’s about freeing your people to focus on the work that actually drives the business forward.